Hi - i am a newbie to Android and have purchased a Galaxy S7 edge that is running a Samsung authorised Nougat Beta. Forgive me if this is wrong thread but help would be appreciated.
The phone still has 16 months warranty.
I spent a day configuring apps and understanding how to adjust settings etc and was really pleased with how well i had done and with phone and OS. i deliberately left it overnight with a low charge after my days work to see if any charge would be left overnight. Unsurprisingly there was not so had to recharge and boot up from fully powered down. When it came back to life i discovered that under these circumstances the fingerprint reader does not work and the password was required. There in was first problem as password was not recognised. i know 99.99% its the correct one as i use it on another secure site and am pretty sure when setting up Android Pay i needed to enter it to verify fingerprint reading option.
after a lot of head scratching and trying all amnner of variables and alternatives gave up and opted for factory reset. Pressing the combination of 3 buttons did nothing although my understanding was that it should be from a powered off state which was impossible to achieve as power button would only put phone into standby with date and time displayed on black screen. i eventually found 3 button press using volume down gave me a screen which seems to be downloading new software which i am guessing is new version of OS. its been doing it for over an hour now with no clue as to what progress.
can anyone give me ideas how to get phone back to life.

many thanks

Show Accepted Answer

Guest Quick Reply (No URL, BBcode or HTML)

Last post by colby83
4 hours ago
Started by hailee.yost
Last post by dstracke
3 hours ago
Last post by powlowski.brisa
4 hours ago
Last post by crona.wilhelm
3 hours ago
Lost all my data
Started by skub
Last post by yjohnston
3 hours ago
Last post by tierra.dietrich
36 minutes ago
Last post by connelly.jett
1 hour ago
Last post by gheidenreich
2 hours ago
Moto X?
Started by karina.adams
Last post by birdie35
1 hour ago
Last post by abner07
4 hours ago
Last post by scot.flatley
2 hours ago
Last post by taurean.upton
16 minutes ago
Last post by lwisozk
39 minutes ago
Last post by pfeest
1 hour ago
Last post by viviane.kessler
3 hours ago