How to set up OK google?

I'm trying to set up ok google on my sony xperia e4. If I am in the app and press the microphone it picks up my commands fine, but when I'm trying to set up to do it from any screen it won't pick up my voice at all when trying to train the voice model. I have changed my language to US English, I have uninstalled updates on google apps, I have downloaded google text to speech, all things I have seen worked for other people when I googled, but none of them have worked for me.

Any ideas?

Thanks

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