Why is my VZW GPXL1 not working with my IPTV Smarters app?

I've been trying to connect my Xtream account to my IPTV Smarters app and it continues to tell me "network error occurred. Please check connection." I have the app installed on other devices with no problems but for some reason I can't get it to work, even on strong WiFi signal or mobile data. Any advice would be appreciated. Thanks.

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